Friday, April 12, 2019

Introduction to ITIL 4 practices

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The evolution of processes to practices is in progress. These can simply be plugged in as activities when needed. This is just one of several changes. In the table below, you can see a number of new practices (formerly known as processes) that were not available before.
General management practicesService management practicesTechnical management practices
Architecture managementAvailability managementDeployment management
Continual ImprovementBusiness AnalysisInfrastructure & platform management
Information security managementCapacity & Performance managementSoftware development and management
Knowledge managementChange control 
Measurement and reportingIncident management 
Organizational change managementIT asset management 
Portfolio managementMonitoring & event management 
Project managementProblem management 
Relationship managementRelease management 
Risk managementService catalogue management 
Service Financial ManagementService configuration management 
Strategy managementService continuity management 
Supplier managementService Design 
Workforce & talent management
Service Desk
 
 
Service Level management
 
 
Service request management
 
 
Service validation & testing
 
ITIL 4 is the result of more than 10 years of experience and research that results in an impressive update. It has benefitted from other methodologies such as Agile, DevOps, and Lean. This means that it provides a cutting edge framework for organizations. It takes a new approach to even complex practices such as software development and Change Management.

Will you transition to ITIL 4? 3 recommendations:

1. Are you a student of ITIL v3? Are you concerned that you are now learning an older version of ITIL? No need to worry. Continue learning v3 and gain a good understanding of it. ITIL 4 will be rolled out during 2019. Following this, each organization will apply its strategy. You will then be able to build on your understanding of v3 by transitioning to ITIL 4 during 2020 or 2021. Do not stop your education as you will need to sit ITIL 4 Foundation level examinations again.
2. Many have already taken intermediate training. If so, continue your education since there will be transition learning and exams. 
3. A key component of ITIL 4 is capacity management. This is the practice of right-sizing IT resources to meet current and future needs. This means that ITIL has been designed to change and adapt according to the organization. Keep a close eye on its application in your organization.

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