The evolution of processes to practices is in progress. These can simply be plugged in as activities when needed. This is just one of several changes. In the table below, you can see a number of new practices (formerly known as processes) that were not available before.
General management practices | Service management practices | Technical management practices |
Architecture management | Availability management | Deployment management |
Continual Improvement | Business Analysis | Infrastructure & platform management |
Information security management | Capacity & Performance management | Software development and management |
Knowledge management | Change control | |
Measurement and reporting | Incident management | |
Organizational change management | IT asset management | |
Portfolio management | Monitoring & event management | |
Project management | Problem management | |
Relationship management | Release management | |
Risk management | Service catalogue management | |
Service Financial Management | Service configuration management | |
Strategy management | Service continuity management | |
Supplier management | Service Design | |
Workforce & talent management |
Service Desk
| |
Service Level management
| ||
Service request management
| ||
Service validation & testing
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ITIL 4 is the result of more than 10 years of experience and research that results in an impressive update. It has benefitted from other methodologies such as Agile, DevOps, and Lean. This means that it provides a cutting edge framework for organizations. It takes a new approach to even complex practices such as software development and Change Management.
Will you transition to ITIL 4? 3 recommendations:
1. Are you a student of ITIL v3? Are you concerned that you are now learning an older version of ITIL? No need to worry. Continue learning v3 and gain a good understanding of it. ITIL 4 will be rolled out during 2019. Following this, each organization will apply its strategy. You will then be able to build on your understanding of v3 by transitioning to ITIL 4 during 2020 or 2021. Do not stop your education as you will need to sit ITIL 4 Foundation level examinations again.
2. Many have already taken intermediate training. If so, continue your education since there will be transition learning and exams.
3. A key component of ITIL 4 is capacity management. This is the practice of right-sizing IT resources to meet current and future needs. This means that ITIL has been designed to change and adapt according to the organization. Keep a close eye on its application in your organization.
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