ITIL - Service
Continuity Management
ITSCM ensures continuity of IT service in time of any
disaster. It also evaluates the level of insurance we need to protect service
assets and a manuscript to recover from a disaster.
Objective
The
following diagram shows the several objectives of ITSCM −
ITSCM Process
ITSCM
process comprises of four stages − Initiation, Requirements &
strategy, Implementation, and Ongoing operation.
Initiation
It
includes policy setting defining scope and terms of reference, project planning
and resource allocation.
Requirements
and strategy
It
includes business impact analysis, risk assessment.
Implementation
It
includes executing risk reduction measures, recovery option arrangements,
testing and plans.
Ongoing
operation
It
includes education and awareness, change control of ITSCM plans, ongoing
testing.
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